Get in Touch With Us
This page explains how to contact the Online Casinos editorial team, what we can realistically help with, and where to go instead when your issue sits with a casino operator, a regulator or a support service. Most messages we receive come from readers trying to make sense of a free spins offer, a wagering requirement or a withdrawal that has stalled — so the sections below set out what to send us and what to expect back.
How to reach the editorial team
Email is the only channel we operate. Write to the editorial address published on leemsilver.net and include as much of the following as you can:
- The casino name and the exact page on this site you were reading.
- The offer wording as it appeared to you, copied rather than summarized — bonus percentages, free spin counts and eligible games matter.
- Your state, because legal availability, payment options and promotional terms differ from one state to the next.
- Dates, if you are describing a deposit, a verification request or a withdrawal delay.
Please do not send account passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and no legitimate casino will ask for them by email either.
Commercial relationships, stated plainly
Some links on leemsilver.net are commercial. If you open an account through one, the publisher may earn a commission. That arrangement does not buy a position in our rankings, does not change a rating, and does not stop us publishing a drawback. Our editorial ratings are our own assessment of published terms — they are not customer-review scores, and they are not the result of anyone on the team depositing or playing. If you believe a commercial relationship has colored something we have written, say so in your message and we will look at it.
Free spins questions we answer most often
Free spins are the single biggest source of reader email, mostly because the headline number is rarely the whole story. Before you write, it is worth checking whether your question is answered by the five things that decide what a spin is actually worth:
- Spin value. Fifty spins at $0.10 is $5 of play, not $50.
- Wagering requirement. Whether winnings from spins carry a playthrough multiple, and whether it applies to the winnings or to a deposit plus bonus.
- Cashout cap. Many free spin awards cap what you can withdraw from them regardless of what you win.
- Game restriction. Spins are usually locked to one named slot or a small group of them.
- Expiry. Both the spins themselves and any wagering deadline attached to the winnings.
If a casino's terms are ambiguous on any of those points, send us the wording. Ambiguous free spin terms are exactly the kind of thing we chase up and note in a review.
Offers readers ask about, and what to check before you email
The table below covers the headline offers from the operators featured on this site. Percentages, caps and spin counts are as advertised by each brand; the detail that decides whether an offer suits you sits in that brand's own terms, which is what our write-ups examine.
| Casino | Advertised welcome offer | Editorial rating | Free spins included |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Yes — 50 |
| Magician Bet | 101% No Wagering | 9.9 | Not advertised |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.7 | Yes — 50, game-locked |
| Uptown Aces | 600% for new players | 9.6 | Not advertised |
| Card Crush | Instant welcome reward: 2 mystery coins & 5 cards | 9.6 | Not advertised |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 | Not advertised |
| BetUS | 200% up to $4,000 for new players | 9.4 | Not advertised |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 | Not advertised |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 | Not advertised |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 | Yes — 225 |
Raging Bull
Raging Bull heads our list because its welcome package pairs a very large match percentage with a defined free spins award — 410% up to $10,000 plus 50 free spins — which gives readers something concrete to evaluate rather than a vague "up to" figure. The match is a deposit bonus, so you have to fund the account to claim it, and a 410% headline is only reachable at deposit sizes most people will never use. Free spins from packages of this type are routinely tied to a named slot with a withdrawal cap on the winnings, so check the spin value and the cap before you treat the 50 spins as a meaningful part of the offer. Limitation: the larger the match, the heavier the playthrough tends to be, and a bonus you cannot realistically clear within the expiry window is not worth chasing.
Magician Bet
Magician Bet is here for a different reason: a 101% no-wagering offer. Wagering requirements are what defeat most bonus claims, so an offer with none removes the largest single obstacle between a win and a withdrawal. That makes it the easiest offer on this page to understand at a glance. Limitation: no-wagering deals almost always compensate elsewhere — a lower maximum match amount, a shorter claim window, or restrictions on which games count. There are no advertised free spins in this package, so if spins are what you came for, it is not the right fit.
Slots of Vegas
Slots of Vegas earns its place on a free-spins page because the spins are named to a specific title — 50 free spins on Cash Chaser, alongside a 375% bonus. Naming the game is more transparent than an unspecified "selected slots" award, since you can look up the slot's RTP and volatility before you decide whether the spins suit you. Limitation: game-locked spins are worth nothing to you if you dislike that title, and the winnings will usually carry both a playthrough and a cashout limit. Read those two numbers together, not separately.
Bets.FM
Bets.FM offers the largest advertised spin count on this page, 225 free spins alongside a 225% deposit bonus up to 1 BTC. High spin counts are useful for stretching a modest deposit across more sessions. Limitation: the bonus cap is denominated in cryptocurrency, which introduces value volatility that a USD cap does not, and 225 spins at a low per-spin value can still amount to a small sum of real play. Check what the spins are worth each, and confirm which deposit methods are actually available to you in your state.
Money questions: deposits, withdrawals and fees
Reading our reviews costs nothing. Claiming almost any offer on this page does — a deposit bonus requires your own money, and only a genuine no-deposit award does not. We will not describe a matched offer as free.
Payment availability for US players varies by operator and by state, so verify on the casino's own cashier page rather than assuming. Methods commonly offered to US customers include:
- Debit cards — widely accepted for deposits; usually instant.
- Credit cards — accepted by some operators, declined by some issuers, and sometimes treated as a cash advance with an issuer fee.
- ACH / bank transfer — slower to clear, but common for larger withdrawals.
- E-wallets — fast where supported; PayPal availability is limited and state-dependent, so confirm before relying on it.
- Cryptocurrency — used by some of the operators listed above, including for bonus caps.
Three numbers decide how an account actually feels to use: the minimum deposit, the minimum withdrawal amount, and the withdrawal limit per day, week or month. A casino can advertise fast payouts and still hold you to a weekly cap that takes a month to release a large win. Ask us about published limits and we will point you to where the operator states them; we will not quote a payout speed as a tested result, because advertised timeframes are claims, not measurements.
Withdrawals also depend on verification. Expect KYC identity checks, and on larger sums, source-of-funds checks. These are normal regulatory obligations, not stalling tactics — but they are also the most common cause of the delays readers write to us about. Completing verification early, before you win, removes most of that friction.
What you can play, if that is what you are asking
Questions about game ranges are welcome, though the operator's own lobby is always the authority. Broadly, the sites covered here span:
- Slots — the category free spins almost always attach to. RTP and volatility, both published by the software provider, tell you more than the theme does.
- Progressive jackpots — often excluded from bonus play entirely; check before you spend bonus funds there.
- Table games — blackjack, roulette and baccarat. These typically contribute little or nothing toward wagering requirements.
- Live dealer rooms — real croupiers streamed in real time; commonly excluded from bonus wagering.
- Mobile play — browser-based lobbies and, at some operators, dedicated casino apps.
Outcomes on slots and virtual table games are produced by random number generators. No sequence of spins makes a later win more likely, and we cannot help with any message premised on a system that beats one.
Sportsbooks and other product lines
Several operators featured here run more than a casino. BetUS, for example, is known primarily as a sportsbook with a casino attached, and sports promotions are governed by separate terms: different rollover rules, minimum odds requirements and settlement timings that have no equivalent in casino play. A free bet is not a free spin, and a sportsbook bonus rarely transfers to casino games. Some sites in this list also run sweepstakes-style coin and card formats with their own currency — Card Crush, Zumba Cards and Amazon Jackpots advertise offers in coins, cards or SC rather than dollars, which changes how value and redemption work. If your question spans two product lines, tell us which one you mean.
Legal standing, eligibility and where complaints really belong
You must be 21 or over to use the sites we write about, and legal online casino play in the US is decided state by state, not federally. A handful of states license and regulate online casino gaming through their own gaming commissions; most do not. An operator accepting sign-ups from your state is not the same as that operator being authorized to serve it — that distinction matters more than any bonus term on this page, and it is the first thing to check.
We are an independent publisher. We do not hold player funds, cannot access your account, cannot release a withdrawal and cannot overturn a casino's decision. If you have a dispute:
- Raise it with the casino's own complaints procedure in writing and keep the ticket reference.
- Escalate to the licensing authority named in the operator's terms if the response is unsatisfactory.
- Where the operator is licensed in a US state, the relevant state gaming regulator handles consumer complaints.
Send us the outcome either way. Documented disputes inform what we publish, including in our coverage of casinos operating outside the GamStop scheme, where the protections available differ from those of state-licensed sites.
If gambling has stopped being fun
If you are writing because of money lost or control slipping, say so plainly and we will respond with support information rather than offers. Practical steps available to you now include self-exclusion through the operator and any applicable state program, setting deposit and loss limits in your account settings, and installing gambling blocking software on your devices. The National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, available 24/7 and confidential. Gambling is entertainment with a cost attached; it is not income and it will not fix a financial problem.
Corrections, and how we assess what we publish
Our ratings come from documentary research, not from play: we read published terms and conditions, bonus rules, cashier pages and licensing statements, and we record what each operator states. Where a term is unclear or unstated, we say so instead of filling the gap. Advertised figures are labeled as advertised. Information on this page was reviewed by Rachel Chandler on Sep 25, 2026, and offer terms change without notice — always confirm the current wording on the operator's own site before depositing.
If something here is out of date or wrong, that is a correction request and it goes to the front of the queue. Include a link or a screenshot of the current terms and we will check it and amend the page.
What to expect after you write
A person reads every message. We aim to reply within two business days, and longer on corrections that need us to re-verify an operator's terms. We cannot give legal advice, financial advice or tax advice, and we will not recommend a single casino as the right one for you — what suits you depends on your state, your deposit size and whether you value a large headline bonus or a term you can actually clear. If you are still weighing offers, start with the wagering requirement and the cashout cap rather than the percentage, and take your time over it.